Refund & Cancellation Policy

1. Delivery & Limitation of Liability

• Stolen/Missing Bags: Laundry Day Care shall not be liable for any loss, theft, or damage to laundry bags or their contents once such items have been picked up from or delivered to the customer's designated location, including but not limited to a porch, front door, lobby, mailroom, or concierge area. The customer assumes all risk of loss at the designated drop-off location.
• Maximum Payout: In the event of a verified loss directly caused by the negligence of Laundry Day Care staff, the Company's total liability shall be strictly limited to a maximum of $50 per order, regardless of the number, type, condition, brand, or claimed value of the items contained therein. Laundry Day Care does not provide complimentary services, refunds, or credits for unverified, unsupported, or fraudulent claims of missing or damaged items.

2. Cancellation Policy

You may cancel or reschedule your pickup at any time up to 4 hours before your scheduled window. Cancellations made less than 4 hours before the scheduled pickup may be subject to a cancellation fee of $10 to cover our logistics costs.

3. Damaged or Lost Items

*Stolen/Missing Bags: We are not responsible for bags once they have been picked up from or dropped off at the customer’s designated location (porch, concierge, front door).
*Maximum Payout: In the event of a proven loss by our staff, our total liability is strictly limited to a maximum of *$50 per order , regardless of the contents or brand names. We do not offer "free service" credits for unsubstantiated claims of missing items.

4. Processing Refunds

If a refund is approved, it will be processed back to your original method of payment within 5-10 business days.

5. Hygiene Policy & Restricted Items

• Prohibited Items: To maintain a safe and sanitary processing environment, Laundry Day Care strictly prohibits the submission of pet-related items, including but not limited to pet beds, pet blankets, and pet clothing. The Company also reserves the right to refuse any items that are excessively soiled or contaminated, including but not limited to items containing excessive pet hair, heavy grease, motor oil, or bodily fluids (including urine, vomit, or blood).
• Right of Refusal: Laundry Day Care reserves the absolute right, at its sole discretion, to refuse service for any item or order that presents a health, safety, sanitation, or operational risk. If non-compliant items are identified at the time of pickup, such items will be separated, bagged, and returned to the customer with the completed order. If an entire order is deemed unacceptable and service is refused in full, a $15 pickup and delivery fee shall apply.

6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us at 949-345-0058.